Jira has been supporting two different text formatting styles – old wiki syntax (Server instances and long-living Jira Cloud instances) and new markdown syntax.

Jira Cloud comes with Jira new issue view enabled by default. Visual text editors used there accept new markdown syntax.


Your Canned Responses templates should follow the syntax supported by your Jira instance.


Main differences in text formatting:

Element

Wiki Style Syntax (old issue view)

Markdown Syntax (new issue view)

Headings

h1. Biggest heading title
h6. Smallest heading
# Biggest heading title
###### Smallest heading

Text effects



Strong

*This is bold*
**This is bold**
__This is bold__

Emphasis

_This looks italic for me_
*This looks italic for me*

Quote

{quote}
    here is quotable
 content to be quoted
{quote}
bq. Some block quoted text
> here is quotable
> content to be quoted


Citation

??This text is cited??

No direct translation. Can be replaced with Emphasis.

Strikethrough

-This text looks deleted-
~~This text looks deleted~~

Underscore

+This text looks underscored+

Not available

Monospace

{{This text is monospaced}}
`This text is monospaced`

Other



Table

||Syntax||Description||
|Header|Title|
|Paragraph|Text|
| Syntax | Description |
| ----------- | ----------- |
| Header | Title |
| Paragraph | Text |

Link

[title|https://www.example.com]
[title](https://www.example.com)

Image

!path/to/image!
![alt text](path/to/image)

Ordered list

# First item
# Second item
# Third item
1. First item
2. Second item
3. Third item

Unordered list

- First item
- Second item
- Third item
- First item
- Second item
- Third item


You may also want to check general markdown syntax for more elements.