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Canned Responses is what makes commenting issues better in Jira and Jira Service Management (formerly Jira Service Desk) - faster, and more comfortable.
It's best at saving you time and improving your team's productivity and quality of communication.
It's simple yet powerful. Loved by hundreds of help-desks and call-centers all over the world as well as by internal teams for various use cases.
It allows you to:
- create and manage customizable templates for comments and issue descriptions
- add automated actions to templates - trigger transitions, set field values and more
- add content-aware macros for various values from Jira fields
- set permissions and visibility of templates – for groups and projects
- quickly insert favorite templates with just one-click
- analyze templates usage with insightful stats and reports
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