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For the best experience with Canned Responses – we recommend installing a dedicated, companion browser extension – for Chrome, Edge or Firefox.
It allows you to search and use templates directly in native Jira fields and on the additional Jira screens and does not require additional payment.


Without browser extension

With browser extension

Canned Responses are located in a separate editor box, above Activity section.

Canned Responses are located directly in the native Jira comment box.

Why is the extension needed?

It is a limitation of Jira Cloud platform. It allows apps (like Canned Responses) to occupy only certain areas within the user interface. Unfortunately, it is not possible to natively add elements directly to fields like comment boxes.

To overcome this limitation and provide our customers with additional value, we've created a browser extension.

Which features are supported by the extension?

With the browser extension, you have pretty much all the same features and even more!

FeatureWithout browser extensionWith browser extension

Adding an internal note, replying to a customer (in Jira Service Management), or leaving a comment (in Jira Software)

(tick)(tick)
Adding a description in the issue view(tick)(tick)
Using the canned responses in Jira's comment box and description field directly(error)(tick)
Transition screen support(error)(tick)
Jira Service Management Queues support (bulk actions)(error)(tick)
Mentioning (tick)(tick)
Smart Suggestions(tick)(tick)
Automated Actions(tick)(tick)
Dynamic Variables(tick)(tick)
Signatures(tick)(tick)
Insights(tick)(tick)
Favourite responses(tick)(tick)
Scheduled comments(tick)(tick)
Permissions and template visibility settings(tick)(tick)
Export/ Import templates(tick)(tick)
Replace response(tick)(error)
Inserting initial template(tick)(error)


Will my Jira users have to install the extension?

Only if they want. Canned Responses are fully functional without the extension. Nevertheless, we recommend using the extension. 

What browsers are supported?

Currently, Canned Responses extension is available for Chrome, Edge and Firefox browsers. 

Other browsers are not supported due to the lack of necessary API's implementation.

How to install the extension?

The extension is free and available through Chrome Web StoreMicrosoft Edge Store and Firefox Add-ons.


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