For the best experience with Canned Responses – we recommend installing a dedicated, companion browser extension – for Chrome, Edge or Firefox.
It allows you to search and use templates directly in native Jira fields and on the additional Jira screens and does not require additional payment.
Without browser extension
With browser extension
Canned Responses are located in a separate editor box, above Activity section.
Canned Responses are located directly in the native Jira comment box.
Why is the extension needed?
It is a limitation of Jira Cloud platform. It allows apps (like Canned Responses) to occupy only certain areas within the user interface. Unfortunately, it is not possible to natively add elements directly to fields like comment boxes.
To overcome this limitation and provide our customers with additional value, we've created a browser extension.
Which features are supported by the extension?
With the browser extension, you have pretty much all the same features and even more!
|Feature||Without browser extension||With browser extension|
Adding an internal note, replying to a customer (in Jira Service Management), or leaving a comment (in Jira Software)
|Adding a description in the issue view|
|Using the canned responses in Jira's comment box and description field directly|
|Transition screen support|
|Jira Service Management Queues support (bulk actions)|
|Permissions and template visibility settings|
|Export/ Import templates|
|Inserting initial template|
Will my Jira users have to install the extension?
Only if they want. Canned Responses are fully functional without the extension. Nevertheless, we recommend using the extension.
What browsers are supported?
Other browsers are not supported due to the lack of necessary API's implementation.
How to install the extension?
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