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Sometimes, you may went the "Hown can we help you" ribbon show up every time a page with the chat icon opens (normally, it only opens the first time the user visits the page).
The ribbon's presence is controlled by a cookie named spartez-support-chat-ribbon-shown. If you remove this cookie (using some simple javascript), or set it to 0, prior to the chat icon showing up, the ribon will show up every time.
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