Contents
You can backup Canned Responses by going to Settings → Apps and then to Import / Export in Canned Responses section.
The exported templates will be stored in a .csv format. Example file:
name | content | scope | scopeParam | favourite |
---|---|---|---|---|
More Info Request | Hi $reporterName$, I'm just reviewing this issue and I don't think we really have enough information to reproduce this problem. Can you add a little more detail to this ticket? Cheers, $currentUserDisplayName$ | GLOBAL | true | |
Not Supported Browser | Hi $reporterName$, We no longer support IE 7 in $projectName$. We recommend you to upgrade to a more recent version. It can be downloaded from Microsoft: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx Alternatively you can use the Chrome browser: https://www.google.com/intl/en/chrome/browser/ Best regards, $currentUserDisplayName$ | PROJECT | SSP | |
Screenshot Request | Hi $reporterName$, Can you please add some screenshots of what you're seeing? Best regards, $currentUserDisplayName$ | USER | admin | |
Customer Timeout | Hi $reporterFirstName$, | GROUP | site-admins | true |
When importing .csv file it is important to include headers as first row. Importing mechanism omits the first row.
Explanations
- "name" column defines the template name as seen in the picker
- "content" column defines the template content (along with macros etc)
- "scope" column defines the template scope, and can take one of following values (case sensitive!): GLOBAL, PROJECT, USER, GROUP
- "scopeParam" column is used with connection to PROJECT scope (it will denote project key) or to USER scope (in that case it will denote user accountId), or to GROUP scope (in that case it will be newline-separated list of Jira group names)
- "favourite" columns defines whether the template should appear in the Favourite Bar or not
Migrating from Server to Cloud
We recommend moving your templates with Atlassian Migration Program.
Exporting / Importing is supposed to work only for Jira Cloud backups.
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