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This page is about Canned Responses for Jira Server and Data Center.
If you are using Jira Cloud – please see the cloud documentation .

We take data security very seriously. In Canned Responses Pro for Jira, all data are stored in clients' Jira database and we don't store any data on Appfire (formerly Spartez) infrastructure. If you think something on this page is missing or you have any security related questions please let us know at Appfire Support Portal or

Google Analytics

To understand our clients' needs better, we collect anonymous statistics of the add-on usage. If for any reason you don't want to share usage statistics you may disable them in the addon settings.

P.S. We do not recommend disabling Google Analytics as it helps us make better decisions resulting in a product that is better adjusted to users' needs (smile)

What is collected

The following table is intended to give you a complete understanding of the policy that we use to collect analytics data.

This table is not intended to list all the possible events collected by the add-on. It is however intended to list all rules and exceptions from those rules so that you are able to asses whether something can be collected or not. 

Data typeComments
User interface and usage

Displaying and interacting with all components and pages added by Canned Responses including:

  • Canned Responses templates box
  • Add/Edit template dialog
  • Management pages
  • Settings pages

Interacting means clicking on the components or changing their state.

Flags and statistics

We collect boolean flags and statistic numbers from entered data. This applies to data gather via add-on components or pages (including configuration and usage pages). For example:

  • number of templates in manage list

Flags and statistics do not contain any user-created data.


We collect a few general context values from Jira.

  • JIRA version
  • add-on version
  • License type

Context parameters do not contain any user-created data.

What is not collected

We do not collect any data but the minimal and anonymous data listed above. In particular, we do not collect any information about users, issues, value of the user estimates, or any identifiable information about the Jira instance itself.

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