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This tutorial will show you how quickly start using Canned Responses for Jira add-on.

Table of contents:

Overview

You can find Canned Responses section on any issue view.

It includes:

  • A dropdown for selecting and inserting templates
  • Quick toolbar with starred templates – for one-click inserting
  • Options to create new template (with "plus" icon)
  • Editor box that allows you to compose either a new comment or edit issue description



Why is there a separate Canned Responses section?

It is a limitation of Jira itself - it allows apps to occupy only certain locations within the interface.
To overcome this, and to have Canned Responses available directly from native Jira comment box – please use the companion browser extension.

Canned Responses need cookies

Make sure to allow all cookies in your browser settings - they are required for Canned Responses section to be displayed in your Jira.

Create template

Use the the button with "plus" icon to create a new template
You can also create and manage templates by clicking "Canned Responses" in your project menu

Please note that you can:

  • nest templates in folders with by using double colons in the name
    • for example, to put "Deleting account" template in "Instructions" folder, name the template "Instructions::Deleting account" – it will be nested accordingly
  • use the star button to add the template to quick toolbar – so it can be inserted with just a single click
  • set visibility scope, so that the template is visible for particular groups, in selected projects etc.
  • add macros to your template content – they are special keywords which will be dynamically replaced with proper data when the template is used
  • add automated actions that should be run after using the template - you can trigger transitions, set field values, trigger Jira Automation and more



Insert template

Templates can be inserted with:

a) Search and insert - click to open a dropdown, search by typing and select the template. You can also use Shift+Tab (from editor), navigate with arrows and select with Enter.

b) Quick toolbar - select a previously starred template to add it with just a single click

Manage templates

To see a list of templates, where you can see, create, edit and remove templates – open "Canned Responses" from your Jira project menu. Use filters to refine your view.


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