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Visibility scopes narrow usage of templates to a particular context.

You can create templates in one of four types of scopes:

  • Personal - visible (in issues) to a specific user only. Managed by the user and administrators. Other users can now view the template on the Insights page.
  • Projects - visible for issues from selected projects. Managed by respective project administrators and project leads.
  • Global - visible to everybody. Managed by Jira administrators.
  • Group - visible to members of any chosen group. 


We've updated the visibility scope within Canned Responses Pro Templates to the following:


Jira AdminProject Admin / LeadGroup MemberAny User
Personal

ADMIN

READ

READ

READ

Projects

ADMIN

ADMIN

READ

READ

Group

ADMIN

READ

ADMIN

READ

Global

ADMIN

READ

READ

READ

ADMIN Can administer, view and use

READ Can view and use 


Previously, there were limitations on the visibility of templates and insights:


Jira AdminProject Admin / LeadGroup MemberAny User
Personal

NO ACCESS

NO ACCESS

N/A

ADMIN

Projects

ADMIN

ADMIN

N/A

READ

Group

ADMIN

READ

N/A

READ

Global

NO ACCESS

NO ACCESS

ADMIN

N/A

ADMIN Can administer, view and use

READ Can view and use 

NO ACCESS Only


Please note that the names and contents of the personal templates can be visible to other users on the Insights page and also in exported files.


For example:

If a template has multiple projects selected as a visibility scope – it is going to be available for every user in all issues in each of those projects.
Project leads or admins (as well as global admins) for all of the projects in scope will have permission to edit and remove it.



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