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You can use Canned Responses in official Jira Mobile and Jira Cloud for Mac apps to insert templates.
See Jira Cloud apps for iPhone / iPad in App Store and for Android in Google Play.


Currently, due to bugs in native Jira Mobile app – Android support for Canned Responses is suspended. We're working to resolve that issue.

Canned responses are accessible through Issue screens.
Look for "Insert template" button under "Canned Responses" label – clicking it will open a dedicated screen with:

  • dropdown with search for selecting templates
  • quick toolbar with your starred templates
  • text editor with ability to choose type of message

See the interaction on Android:

nameCanned Responses - Android.mp4