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Chat for Service Management can be integrated with Service Management's knowledge base. When this option is enabled, an additional search box shows up in the chat widget:

UI Tabs
UI Tab
titleServer

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You can search the knowledge base by typing into this box - articles matching your search phrase are shown as a list:

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Additionally, knowledge base will be searched (if this option is enabled) when you type anything into the chat text entry box inside the conversation:

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Note
titleImportant permissions information

Knowledge base queries from the chat widget are always performed in the context of project lead user of the chat's project. Confluence permissions for this user are in effect when displaying search results.

UI Tab
titleCloud

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You can search the knowledge base by typing into this box - articles matching your search phrase are shown as a list:

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Knowledge Base Setup

Set Up a Link To Confluence Space

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