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Global templates can be managed by Jira Administrators only.

Project templates can be managed by:

  • Jira Administrators (global permission),
  • Project Administrators,
  • Users granted the Manage Project Canned Responses project permission provided by our add-on.

See Managing project permissions documentation.

Edit Response

Editing the response template form

You can create or edit response template templates using the form below. The form is available from the Comment panel in the issue contentfield where Canned Responses Pro is displayed. More options are available in the Canned Responses Pro settings screen.


On this page:

Table of Contents

Template nameName your template to identify it in template selectorsGive your template a name. This is the name you'll be searching for when using the template inside one of the fields Canned Responses Pro is available.
Visibility scope

Template visibility allows you to choose where you want to save the template. Template visibility can be visible only restricted to you , or shared with your teammates using Project or Global scopes.

Preselected scope is always suggested from current context but you can change it any time.

See visibility scopes to understand more about how they workswork.

Response content

Write your response content with needed macros in it. Content Macros will be resolved using the current issue context after you insert it in a commentthe template.

See list of all the macros that you can use.

Templates quick actions

Quick template actions inside templates dropdown allow you to execute the most frequent operations without leaving the comment field.

Canned Responses settings page

Canned Responses  for Jira settings Pro settings page allows you to manage templates in a more comprehensive way than inline actions. In addition, you can clone and remove templates here.

Click the Cog icon next to the Canned Responses templates selector response button to open the plugin app settings page. 

Here's the settings page with your personal templates.

titleMove a template

You can move any existing template by changing it's its visibility scope.


Navigating between visibility scopes

You can navigate between all the scopes you are entitled to using the navigation bar.


Converting existing


comments to





If you think a comment may be useful in the future, you can create a template from it. Click the plugin app icon to save the content for future use.

Organizing templates into folders

You can group your templates into hierarchical structure using special syntax in the template name. Separate levels via You need to separate levels using a double colon, in example

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Such named templates will be grouped in the comment box as following::

You can group templates into folders using a special syntax in the template's name. Here are a couple of examples:

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By adding double colons you can separate the folder from the templates that belong to it. In the example above templates will be grouped inside folders "Examples" and "Support". When browsing through the templates inside the field Canned Responses Pro is available, you will see the folders with a little arrow next to it indicating you can access/open them to select a template