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Global templates can be managed by Jira Administrators only.

Project templates can be managed by:

  • Jira Administrators (global permission),
  • Project Administrators,
  • Users granted the Manage Project Canned Responses project permission provided by our add-on.

See Managing project permissions documentation.

Edit Response template form

You can create or edit response template using the form below. The form is available from the Comment panel in the issue content. More options are available in the Canned Responses settings screen.


On this page:

Table of Contents

Template nameName your template to identify it in template selectors.
Visibility scope

Template visibility allows you to choose where you want to save the template. Template can be visible only to you, or shared with your teammates using Project or Global scopes.

Preselected scope is always suggested from current context but you can change it any time.

See visibility scopes to understand how they works.

Response content

Write your response content with needed macros in it. Content will be resolved using issue context after you insert it in a comment.

See list of all the macros that you can use.

Templates quick actions

Quick template actions inside templates dropdown allow you to execute the most frequent operations without leaving the comment field.

Canned Responses settings page

Canned Responses for Jira settings page allows you to manage templates in a more comprehensive way than inline actions. In addition, you can clone and remove templates here.

Click the Cog icon next to Canned Responses templates selector to open the plugin settings page. 

Here's the settings page with your personal templates.

titleMove a template

You can move any existing template by changing it's visibility scope.

Navigation between visibility scopes

You can navigate between all the scopes you are entitled to using the navigation bar.

Convert existing comment to a new template

If you think a comment may be useful in the future, you can create a template from it. Click the plugin icon to save the content for future use.