Canned Responses is what makes commenting issues better in Jira and Jira Service Management (formerly Jira Service Desk) - faster, and more comfortable.
It's best at saving you time and improving your team's productivity and quality of communication.
It's simple yet powerful. Loved by hundreds of help-desks and call-centers all over the world as well as by internal teams for various use cases.
It allows you to:
- create and manage customizable templates for comments and issue descriptions
- add automated actions to templates - set field values, trigger transitions and Jira Automation
- add content-aware dynamic variables (formerly macro) for various values from Jira fields
- set permissions andvisibility of templates – for groups and projects
- quickly insert favorite templates with just one-click
- analyze templates usage with insightful stats and reports
- use templates on mobile – in official Jira apps
For more information, please visit Atlassian Marketplace page.
For Cloud users – we additionally recommend installing our browser extension.
Read more about installing the app.