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Comment Templates for JIRA

Canned Responses is what makes commenting issues

much easier and comfortable. This simple, almost lapidary name speaks for it self. We give you intensively expected tool for creating customizable, content-aware templates for comments. It may seem simple but it is powerful feature, one of the must-have's, which rapidly improves your company efficiency by allowing users to input large block of text with one click. It's great in such places as help-desks, call-centres or just in small group of users when you need quick way to response mails.


This documentation covers installation and using the plugin. You can navigate through the documentation by using the menu located on the left side of the page.


For more information please visit plugin's page on Atlassian Marketplace. In case of any problems or inquiries, feel free to contact us at You may also browse our issue tracker.








better in Jira and Jira Service Management (formerly Jira Service Desk) - faster, and more comfortable.

It's best at saving you time and improving your team's productivity and quality of communication.

It's simple yet powerful. Loved by hundreds of help-desks and call-centers all over the world as well as by internal teams for various use cases.

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It allows you to:

  • create and manage customizable templates for comments and issue descriptions
  • add automated actions to templates - set field values, trigger transitions and Jira Automation
  • add content-awaremacros for various values from Jira fields
  • set permissions andvisibility of templates – for groups and projects
  • quickly insert favorite templates with just one-click
  • analyze templates usage with insightful stats and reports
  • use templates on mobile – in official Jira apps

For more information, please visit Atlassian Marketplace page.

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textTry it free from Atlassian Marketplace

For Cloud users – we additionally recommend installing our browser extension.

Read more about installing the app.

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If you have any questions or problems – please contact us at Appfire Support Portal or