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We take data security very seriously so we use only trusted service providers with the highest security standards. On this page, you will find details on what data we store, where we store it and how we secure our clients' datait. If you think something is missing or you have any security related questions please let us know at Spartez Support Portal or


 We use Heroku addon Papertrail to store application logs. Logs are in the system for 7 days. Log archives are stored from the last 365 days. Papertrail allows us to detect suspicious patterns in the logs and notify us whenever they are detected which improves our reaction time. It also allows us to analyze application's behavior after an incident occurs. 


  • Access log - web addresses accessed by user browser when communicating with Canned Responses add-on. It includes following data:
    • request date
    • IP address
    • issue id
    • timezone
    • location
    • user key and user id
    • URL that the application was run on (includes Jira URL, JQL query, project key, and issue key)
    • user authorization token
    • browser name and version
  • Application logs - internal application messages that don't contain any personal data.


For the better understanding of our clients, we collect anonymous statistics of the add-on usage. These statistics tell us how we should develop our plugin to make our clients customers happy. 

What is collected

The following table is intended to give you a complete understanding of the policy that we use to collect analytics data.


Data type


User interface and usage

Displaying and interacting with all components and pages added by Canned Responses including:

  • Canned Responses comment box
  • manage templates dialog
  • add/edit template dialog
  • settings pages

Interacting means clicking on the components or changing their state.

Flags and statistics

We collect boolean flags and statistic numbers from entered data. This applies to data gather via add-on components or pages (including configuration and usage pages). For example:

  • Comment Box box was expanded
  • Template was inserted
  • Comment was posted
  • Template filters are used
  • Add-on page or panel was opened

Flags and statistics do not contain any user-created data.


We collect a few general context values from Jira.

  • license type (evaluation/paid)
  • type of the issue being commented (Service Desk issue or not)
  • is Chrome extension used or not

Context parameters do not contain any user-created data.