Our new Appfire Documentation Space is now live!

Take a look here! If you have any questions please email support@appfire.com


There's a new Help center!

This documentation page won’t be updated and is going away soon.

Visit https://help.whiteboards.io/ for up-to-date documentation with step-by-step guides, videos, and all the tips&tricks you need to become a Whiteboards master! 

Here you will find answers to the most asked questions about Whiteboards related to billing, data residency, and collaboration. 


Whiteboards.io is a web app that allows anyone (whether a Jira user or not) to smoothly collaborate in various agile and product ceremonies. Whiteboards.io enables you to take advantage of options like audio and video chat, guest access, or feature-rich Jira integration. Your coworkers don’t need to have an active Jira/Confluence license to join your account; however, integrating these instances is possible. It’s worth noting here that Whiteboards.io respects Jira credentials and Jira content is visible and editable only to Jira users. If you invite to your board a user who doesn’t have access to that Jira project, they will still be able to use the board, but won’t see any Jira issue details.

Whiteboards for Jira (WBJ) and Whiteboards for Confluence (WBC)

Whiteboards for Jira and Whiteboards for Confluence are specific Jira and Confluence marketplace apps that require active Jira or Confluence licenses to be able to use them.

You can collaborate without leaving Jira. It’s a perfect solution for companies that require complex vetting processes to approve their apps. In this case, your onboarding and employee seat provisioning is a no-brainer. Just get your admin to approve the app and your organization and all member accounts are set up in no time.

Please bear in mind that the subscription rules for WBJ and WBC apps are very specific for Atlassian Marketplace. For instance, if you decide to purchase one, it has to correspond with your Jira/Confluence license. Suppose your Jira license allows 500 people to work on projects within your organization. In that case, the Whiteboards app also must be purchased for 500 people (or more).

If you’re not a Jira/Confluence admin, we encourage you to start using Whiteboards.io (standalone version) to try it on your own. Once properly evaluated and needed inside your Atlassian suite, you can ask your admin to approve it.

Not at all. If you’re using a Cloud version, just log in to whiteboards.io with your Atlassian Sign-in (Atlassian SSO) and you will have access to all Pro features. For Data center/Server instances, follow this process to connect licenses. Please note, that currently whiteboards.io projects and WBJ & WBC projects in Cloud instances don’t share the same database. When you log in with your Atlassian SSO, you won’t have access to your boards created in WBJ & WBC for Cloud, but you can manually export them from there and import them here. We apologize for this temporary inconvenience and are working on making your existing WBJ & WBC content available on whiteboards.io as well.

Your coworkers don’t need to create separate accounts to work with you on a virtual board. Only one of your team members can create a general team account, and then everyone else will be able to join your organization as a user, depending on how many seats are bought by the account administrator.

There are two types of users:

  • Owner (organization administrator)- it’s the person that created the organization and has the right to manage all its aspects.

  • User account - a person added to the account with access to content but not organization settings or billing.

Please note that WBJ and WBC use the Atlassian permission scheme so that only your Jira or Confluence users will be able to access your boards. It’s different on Whiteboards.io where you can invite external guests, clients, or contractors to collaborate with you without opening new accounts.

On our free plan, all users added to the account are owners by default. User management and changing roles are exclusive features available only on the Pro plan.

When providing your work email address, our system will recognize the organization you're working for in our database based on your email domain name. We will suggest teams you can join to start collaborating on Whiteboards with your coworkers.

You can choose between monthly and yearly subscriptions and define the number of user seats you want to have in your organization. We use recurring payments, so after the given billing period expires, you are charged for the next one unless you cancel your plan before that. Each billing period you will be charged for the chosen seat number, the minimum being one user. If you’ve decided to buy 5 seats and only added 3 users so far, your invoice will be issued for those 5 seats, including 2 that are empty now. You can use these empty seats anytime! Changing the number of seats on your plan is immediate. On all plans, you will be charged a prorated amount for adding a new seat.

We want to bring value to our users on all plans, including the free one. This is why with the Free plan we offer you up to 5 interactive boards, unlimited users, 50 min video calls with your team, and access to our most important features, including Jira integration. All of these ensure successful collaboration when ideating, planning, and delivering your work!

Yes, coming soon!

We accept all major credit and debit card issuers to make it easy for you to purchase our tool and start using it when you’re ready to upgrade. You can use Visa, Mastercard, and American Express (all countries except Brazil, Malaysia, and the United Arab Emirates). Invoice payments are not possible at the moment. For information on payment options for Whiteboards for Confluence and Whiteboards for Jira, please visit Atlassian Marketplace

Yes! We want to support students in their career and learning paths as well as people working in non-profit organizations that bring good to the world. Reach out to us at support@whiteboards.io and provide proof of your student status (like a photo of your student ID) or a non-profit status certificate (for example, 501(c)(3) confirmation in the US). We’ll get back to you with all the details as we assign the discount on a case-by-case basis. 

If you decide to upgrade the subscription, the change is immediate and your card will be charged for the cost of the upgrade. When you choose to downgrade, your current plan will be active till the end of the paid period and then change to the chosen plan. Subscription upgrade or downgrade affects all users on the team, so when you switch to the Pro plan, all of them will be on it, but if you go back to the free plan, your whole organization will be limited to free features only. You can perform both of these actions by going to the Administration panel and in the Billing section, clicking on Plan. To upgrade click on Upgrade to Pro and choose your subscription details. To downgrade to a free plan or choose a different number of user seats, click on the ellipsis on the right side of the screen.

Whenever you decide you need more user seats in your organization, you can add or remove them as you wish. When you add seats, the change is effective immediately and your card will be charged with the prorated cost of additional seats.
When removing seats, first make sure to delete users that go over how many seats you want to have. Once they are removed and the seats are free, you can change to a lower seat number in your plan. Lowering the number of seats happens immediately. To change your seat number, go to the Administration panel and in the Billing section, click on Plan and then on Add/Remove seats.

If you decide you no longer want to be subscribed to the paid plan, you can cancel your subscription at any time. Your account will be active till the end of the billing period. To cancel, go to the Administration panel and in the Billing section, click on Plan. Then click on the ellipsis on the right side of the screen and select Cancel plan

We don’t issue refunds for the unused subscription period, but if you have billing questions, we’ll be happy to help at support@whiteboards.io.

Please note that canceling a subscription is different from deleting your organization. If you choose to delete the organization, your access to the tool will be removed immediately and all content will be gone irreversibly. 

We're sorry to see you go! Unfortunately, all your data available within your Whiteboards account will also be deleted along with this step. This action is irreversible, and you will no longer be able to access your previous work.

Before deleting your account, we encourage you to create backup copies of your work as JSON files or export them to PDFs. That way, you will be able to access your work from a personal device or restore it on Whiteboards if you decide to open up a new account with us again.

Yes, of course! All boards that you create within Whiteboards can be easily downloaded onto your device if you prefer to store data that way. You may choose between various downloading options to keep your data on your computer or laptop.

Consider exporting your content to a PDF file to easily share with your coworkers, stakeholders, or customers. It might be an excellent solution for users who don't want other people to edit their projects but want them to know about the progress of their work. Exported files can also be added to your documentation or printed out if needed.

You can also create a backup of your boards as JSON files and keep them safely on your computer. Download a backup copy of your projects from Whiteboards for Jira (WBJ) or Whiteboards for Confluence (WBC) as JSON files. To start working on downloaded files again, get back to any blank canvas, and restore the file there. Please note that you can also transfer the files between Whiteboards for Jira and Whiteboards.io.

For the stand-alone version of Whiteboards.io, according to our Data Residency Policy, we store all data in our database. It includes the data that our users create on their board, for instance, all the sticky notes, texts, files, and more as well as items related to integrations with external systems or anonymized analytics.

We use the Google Cloud Platform to store our users' data in the cloud, and our servers are located in North America (Iowa), Europe (Belgium), and Asia (Singapore). Data is stored according to the location of the organization the user is a part of (you can check it in the Administration → Settings → Data Residency section). If you are a Whiteboards user located in the United States, accessing an organization with data residency in the US, all your board data be stored there. Such activities allow us to provide better product performance and will significantly enhance the use of the product by our customers.

Our engineering teams are located in US and EU.

  • No labels

This page has no comments.