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Canned Responses for Jira implements Post workflow function allowing you to automatically create comments during issue transition based on pre-selected Canned Response template.

 You must be granted Jira Administrator permission to be able to modify workflows.

Adding canned response action

  1. Choose one of your Jira projects and go to its Project settings.
  2. In the Workflows section edit the desired workflow.
  3. Select the target transition (for example Start Progress) and navigate to Post Functions tab.
  4. Click Add post function and select Comment with Canned Response.
  5. Select a Canned Response from the dropdown:
  6. Save the configuration and publish the workflow (Publish Draft at the top).

From now every Start Progress transition will result in inserting selected template as a comment to the issue. Well done!


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