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You can create response templates of three different types:

  • Personal - Visible only to particular user. Managed by the owner.
  • Project - Visible for issues from particular project. Managed by project administrators.
  • Global - Visible to everybody. Managed by Jira administrators.
 Jira AdminProject AdminProject UserAny User
Personal(tick)(green star)(tick)(green star)(tick)(green star)(tick)(green star)
Project(tick)(green star)(tick)(green star)(tick)(error)
Global(tick)(green star)(tick)(tick)(error)

(tick)(green star) - Can administer, view and use

(tick) - Can view and use

(error) - Can't view nor use

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