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Our new Appfire Documentation Space is now live!

Take a look here! If you have any questions please email


You can use Canned Responses in official Jira Mobile and Jira Cloud for Mac apps to insert templates.
See Jira Cloud apps for iPhone / iPad in App Store and for Android in Google Play.

Currently, due to bugs in native Jira Mobile app – Android support for Canned Responses is suspended. We're working to resolve that issue.

Canned responses are accessible through Issue screens.
Look for "Insert template" button under "Canned Responses" label – clicking it will open a dedicated screen with:

  • dropdown with search for selecting templates
  • quick toolbar with your starred templates
  • text editor with ability to choose type of message

See the interaction on Android:

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