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This page is about Canned Responses for Jira Server and Data Center.
If you are using Jira Cloud – please see the cloud documentation .

Canned Responses allows you to use various macros to retrieve issue related values. Here is the full list:

Macro

Example result

Special Macros

currentUserDisplayName
John Doe
currentUserFirstName
John
currentUserName
johndoe
cursor
sets cursor position after a response is inserted
date
15/Jun/15 (produces current date)
lastComment
inserts body of the latest comment visible to the current user

Standard fields

affectsVersion
1.2, 1.3
assigneeName
John Doe
assigneeFirstName
John
assigneeUserName
jdoe
components
Core, Documentation
createdDate
01/20/2017 (defined in Jira Look and Feel settings)
createdTime
01/20/2017 7:45 AM
dueDate
01/20/2019
fixVersion
1.2, 1.3
issueDescription

Create list of all macros so that users can easly see them all in one place before installing the plugin.

issueKey
CT-198
issuePriority
Highest
issueStatus
In Progress
issueSummary
Add "Supported Macros" section in CT documentation
issueType
Task
labels
Documenatation
projectKey
CT
projectName
Canned Responses
reporterName
Jane Doe
reporterUserName
jandedoe
reporterFirstName
Jane

Sample custom fields

Sprint_10000
Sample Sprint
Story Points_10002
3.0
and all the others
remoteLinks
All outgoing remote links, regardless of type, comma separated
remoteLinks_wiki
Remote links to Confluence content
remoteLinks_jira
Links to remote JIRA instances
remoteLinks_web
Links to web pages

Unresolved macros

While choosing template for rendering you might sometimes encounter "Unresolved macros detected" warning. This happens in two scenarios:

  • this particular issue has empty value for one of the used macros (for example relevant Custom Field value is "" or issue description is empty)
  • a different macro was meant to be used

You should double check that the template is using right macros. Otherwise it is just enough to review the rendered comment before posting and redact where necessary.


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