Page tree

Our new Appfire Documentation Space is now live!

Take a look here! If you have any questions please email


You can use your comment templates with just one-click, from the quick toolbar.
It will save you clicks and time each time you start replying with a template – the text editor will expand with a template already inserted and ready for optional corrections.

To add selected templates to the toolbar – star them. You can do it:

  1. on templates list (see "Canned Responses" in your Jira project menu)

  2. on templates list dialog (see "⚙ Manage" button in Issue view)
  3. when creating or editing templates (see "+Create new" and "Edit" dialogs)
  4. directly in "Insert template..." dropdown (in Issue view)

Starring is individual – only a person who starred a given template will see it in their quick toolbar.
All of the templates still follow visibility scopes, but each user can choose to star their favorites to have them on hand, according to their individual style of work.

Legacy toolbar

Starring used to be a global setting – starred template would appear in every user's quick toolbar. This has changed since July 2020.
In case you have any questions – please get in touch with our Customer Support.

  • No labels

This page has no comments.