|Template name||Give your template a name. This is the name you'll be searching for when using the template inside one of the fields Canned Responses Pro is available.|
Template visibility allows you to choose where you want to save the template. Template visibility can be restricted to you or shared with your teammates using Project or Global scopes.
See visibility scopes to understand more about how they work.
Write your response content. Macros will be resolved using the current issue context after you insert the template.
See list of all the macros that you can use.
Templates quick actions
Quick template actions inside templates dropdown allow you to execute the most frequent operations without leaving the field.
Canned Responses settings page
Canned Responses Pro settings page allows you to manage templates in a more comprehensive way than inline actions. In addition, you can clone and remove templates here.
Click the Cog icon next to the Canned response button to open the app settings page.
Here's the settings page with your personal templates.
Move a template
You can move any existing template by changing its visibility scope.
Navigating between visibility scopes
You can navigate between all the scopes you are entitled to using the navigation bar.
Converting existing comments to new templates
If you think a comment may be useful in the future, you can create a template from it. Click the app icon to save the content for future use.
Organizing templates into folders
You can group templates into hierarchical structure using special syntax in the template name. You need to separate levels using a double colon, in example:
You can group templates into folders using a special syntax in the template's name. Here are a couple of examples:
By adding double colons you can separate the folder from the templates that belong to it. In the example above templates will be grouped inside folders "Examples" and "Support". When browsing through the templates inside the field Canned Responses Pro is available, you will see the folders with a little arrow next to it indicating you can access/open them to select a template
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