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Jira has been supporting two different text formatting styles – old wiki syntax (Server instances and long-living Jira Cloud instances) and new markdown syntax (default option in Jira Cloud with new issue view ).

Canned Responses for Jira Cloud comes with its own built-in visual editor which also supports the new markdown syntax.

Your templates should follow the syntax supported by your Jira instance.

Main differences in text formatting:

Element

Wiki Style Syntax (old issue view)

Markdown Syntax (new issue view)

Headings

h1. Biggest heading title
h6. Smallest heading
# Biggest heading title
###### Smallest heading

Text effects



Strong

*This is bold*
**This is bold**
__This is bold__

Emphasis

_This looks italic for me_
*This looks italic for me*

Quote

{quote}
    here is quotable
 content to be quoted
{quote}
bq. Some block quoted text
> here is quotable
> content to be quoted


Citation

??This text is cited??

No direct translation. Can be replaced with Emphasis.

Strikethrough

-This text looks deleted-
~~This text looks deleted~~

Underscore

+This text looks underscored+

Not available

Monospace

{{This text is monospaced}}
`This text is monospaced`

Other



Table

||Syntax||Description||
|Header|Title|
|Paragraph|Text|
| Syntax | Description |
| ----------- | ----------- |
| Header | Title |
| Paragraph | Text |

Link

[title|https://www.example.com]
[title](https://www.example.com)

Image

!path/to/image!
![alt text](path/to/image)

Ordered list

# First item
# Second item
# Third item
1. First item
2. Second item
3. Third item

Unordered list

- First item
- Second item
- Third item
- First item
- Second item
- Third item


You may also want to check general markdown syntax for more elements.


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