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Quick Guide

Canned Responses Pro can be used in the Comment field, Description field and any Text Field (multi-line) custom field in Jira Server or Data Center. In this guide we will focus on the Comment field to see how Canned Responses Pro works.

Using an existing canned response

  1. Click 'Comment' or type 'm' to go directly to the Comment field to see the Canned Responses Pro panel.
  2. Click the drop-down menu to see the list of all canned responses available or type '$hi' to see an example Hi reporter template.

  3. Select the template from the drop-down menu or type 'Enter' to select the template.

Creating a new canned response

  1. Click the '+' button to add new canned response.

  2. Fill in the template name and content. Type "$' in the Response content field to see available macros. Add letters after the $ symbol to find a specific macro.  

  3. Save your new canned response. It's instantly available from the drop-down menu.
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