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This page is about Canned Responses for Jira Server and Data Center.
If you are using Jira Cloud – please see the cloud documentation .

In Atlassian Service Desk 3.7 Atlassian introduced canned responses functionality. See the release notes. Note, that as I write this, this functionality is available on Jira Server only.

What are the differences between Jira Service Management (formerly Jira Service Desk) built-in canned responses and Canned Responses Pro?

To make your decision simpler, here are the most notable differences between the two:


Canned Responses ProJira Service Management built-in canned responses
Jira Service Management(tick)(tick)
Jira Software(tick)(error)
Jira Core(tick)(error)
Jira Cloud(tick)(error)
Description field(tick)(error)
Text Field (multi-line) custom field(tick)(error)
Number of dynamic macros(plus) 23 + custom fields (see Supported macros)(minus) 7
Different contexts(plus) Project, Personal or Global(minus) Project only
Favorite templates(plus) Cloud only(minus)
Group templates sharing(plus) Cloud only(minus)
WYSIWYG editor

(plus) Cloud only

(tick)
Template usage counter(error)(tick)

You can convert existing built-in canned responses to the Canned Responses Pro

Simple click on the "Convert and import" button in Import/Export page in Manage apps panel.

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