Contents
This page is about Canned Responses for Jira Server and Data Center.
If you are using Jira Cloud – please see the cloud documentation .
In Atlassian Service Desk 3.7 Atlassian introduced canned responses functionality. See the release notes. Note, that as I write this, this functionality is available on Jira Server only.
What are the differences between Jira Service Management (formerly Jira Service Desk) built-in canned responses and Canned Responses Pro?
To make your decision simpler, here are the most notable differences between the two:
| Canned Responses Pro | Jira Service Management built-in canned responses | |
|---|---|---|
| Jira Service Management |  | |
| Jira Software | |  |
| Jira Core | | |
| Jira Cloud | | |
| Description field | | |
| Text Field (multi-line) custom field | | |
| Number of dynamic macros |  23 + custom fields (see Supported macros) |  7 |
| Different contexts | Project, Personal or Global | Project only |
| Favorite templates | Cloud only | |
| Group templates sharing | Cloud only | |
| WYSIWYG editor |
| |
| Template usage counter | | |
You can convert existing built-in canned responses to the Canned Responses Pro
Simple click on the "Convert and import" button in Import/Export page in Manage apps panel.
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