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Here is what you need to know about migrating your Jira Server instance with Canned Responses Pro Templates for Jira to Jira Cloud.

1. Your templates will be migrated with Jira

Your Canned Responses' templates will be migrated automatically along with Jira data if you follow Atlassian's Cloud migration guide. Canned Responses app will appear in Jira Cloud Migration Assistant to allow a smooth data transition.

Automatic app data migration will be available as soon as Atlassian enables apps migrations in Jira Cloud Migration Assistant.

Please note that due to a bug in Jira Cloud Migration Assistant – after installing it, Canned Responses app will need to be disabled and enabled again to work correctly.

 See how

2. You may need a browser extension

We recommend using a dedicated browser extension for the best experience with Canned Responses. Though it's not mandatory.

  • Extension makes it possible to use templates directly from Jira's native text fields so the user doesn't even notice that templates are served by Canned Responses Pro Templates for Jira.
  • Canned Responses can be used without extension but templates are available through a separate comment box then.

Such differences are dictated by current limitations of Jira Cloud platform – it's impossible to integrate with Jira's native fields through API at the moment.

Please check short videos provided below to understand the described differences:

Jira Server
Canned Responses are embedded directly into Jira's comment field
 See interaction

Jira Cloud with Extension

Canned Responses are embedded directly into Jira's comment field – just like in Jira Server

 See interaction
Jira Cloud

Canned Responses are available through a separate comment box

 See interaction


What you might want to do:

(lightbulb) Let the users in your organization know that they can use Chrome browser with a dedicated extension for the best experience with Canned Responses.


Extensions for other browsers

Currently Canned Responses extension is available for Chrome browser only, but we plan adding support of other browsers.
See our public feature request to track the progress:

CT-456 - Getting issue details... STATUS

CT-521 - Getting issue details... STATUS

3. You will not have to use syntax to style templates

Jira Server uses old Jira issue view that comes with legacy text formatting. Your current templates are most probably written in old wiki syntax.

In Canned Responses for Jira Cloud the templates can be created in built-in visual editor with no need to use the syntax (but with an optional support for the new markdown).
All of your existing templates will be converted to the new format.

What you might want to do:

(lightbulb) Check if your migrated templates are rendered properly on your new Jira Cloud instance

(lightbulb) If formatting requires update – edit and save them manually using the editor

4. There are some differences in features

There are some minor differences in terms of user interaction and functionality, mostly in favor of Cloud solution:

(tick) Cloud version comes with interaction improvements - better templates search, folders navigation etc.

 See screenshot

(tick) In Cloud, it is possible to star templates as favorite. That makes them available through shortcuts (non-extension version only)

 See screenshot

(tick) There are additional Settings options available in Cloud – for example ability to define default template (non-extension version only)

 See screenshot

(tick) New built-in visual editor for creating and editing templates - with most popular styling options and optional support of the new markdown syntax

 See screenshot

(warning) Canned Responses in Cloud are currently only available for Comments field

We plan to enable Canned Responses for more fields in Jira Cloud.
You can observe feature requests for progress:

CT-498 - Getting issue details... STATUS

CT-499 - Getting issue details... STATUS

(warning) Autocompletion feature for inserting templates (quick search accessed with $ shortcut) is no longer available in Cloud


What you might want to do:

(lightbulb) Consider giving your team a quick tour of Canned Responses or send them this page as the instruction

(lightbulb) In case you need help please get in touch and we'll be happy to introduce your team to Canned Responses

5. Your global setting will not be migrated

You will have to set global settings (project and user permissions) anew on your Cloud instance.

6. We are here to help

In case you need any guidance or help during your migration process, please do not hesitate to contact us – we'll be glad to help!
We'd also love to listen about your organization's specific needs, so we can adjust product development plans.


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