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Our new Appfire Documentation Space is now live!

Take a look here! If you have any questions please email


Canned Responses is what makes commenting issues better in Jira and Jira Service Management (formerly Jira Service Desk) - faster, and more comfortable.

It's best at saving you time and improving your team's productivity and quality of communication.

It's simple yet powerful. Loved by hundreds of help-desks and call-centers all over the world as well as by internal teams for various use cases.

It allows you to:

  • create and manage customizable templates for comments and issue descriptions
  • add automated actions to templates - set field values, trigger transitions and Jira Automation
  • add content-aware dynamic variables (formerly macro) for various values from Jira fields
  • set permissions and visibility of templates – for groups and projects
  • quickly insert favorite templates with just one-click
  • analyze templates usage with insightful stats and reports
  • use templates on mobile – in official Jira apps

For more information, please visit Atlassian Marketplace page.

For Cloud users – we additionally recommend installing our browser extension.

Read more about installing the app.

If you have any questions or problems – please contact us at Appfire Support Portal or

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