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As a support person (a.k.a. agent), you are going to handle incoming customer chat conversations. This includes the following activities:
- making yourself available for chatting
- monitoring chat request queues
- in the request queue
- or in the Chats Page
- in the request queue
- responding to the customer's chat
- from the issue page
- or from the Chats Page
- from the issue page
The above activities are described in the sections below:
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