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WhatsApp is the most widely used direct messaging app ever, and more and more companies, both offline and online, are realizing the need to integrate this channel into their business.



Already using WhatsApp Business to communicate with your customers?
Or maybe you’re keen to tap into this growing customer service channel?

Chat for Jira Service Management
is now fully integrated with WhatsApp to streamline your service desk.
Receive WhatsApp messages and reply in real-time directly within your Jira dashboard.


Enabling WhatsApp Integration happens on the new IM Integration tab in Chat Settings.

For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:

  1. You have set up an open portal to allow anyone to access your portal. 
  2. You're aware of the 24-hour rule according to WhatsApp Business Policy.


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