Users of the chat widget are able to set display preferences, to customize the way the widget shows information.

Defaults of these preferences can be set Jira-wide using the Chat User Preference Defaults page.

You can set the following defaults:

  • showing issue keys in conversation list and in the chat header
  • showing unresolved issues only
  • showing summaries instead of the last message in the conversation list and in the chat header instead of the "welcome message"

Cloud version of Chat does not allow the chat widget user to set their UI preferences. Instead, widget's UI configuration is done on a per-project basis, on the Widget User Interface page.

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