This site is moving soon to become part of an integrated Appfire documentation and information site for our apps. This site will remain available during the transition to our new and improved site. Once this site is moved over, this banner will be updated with the new site link for easy access.

Take a look here! If you have any questions please email


By default, chat uses sound notifications when a new message arrives and the browser window with the chat is not focused. Additionally, sounds are used also in other situations - when the "welcome ribbon" is shown, when new user's message is detected in the Issue View open by the supporter (when their browser window is not focused), etc.

You can disable the sound notification by clearing the checkbox shown below

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