The chat widget configuration page is the main place where you can set up the chat widget.
The configuration options are as follows:
|Add chat to customer portal|
Checking this option adds the chat widget to project's customer portal, where it is visible as the icon in the lower right:
|Allow adding chat to external web pages||Checking this option lets you place the chat widget on any web page. Actually placing the chat widget on a web page requires modifying the page's source. You need to place there the HTML code in the gray box below the checkbox|
|Allow anonymous access||Checking this checkbox allows customers to chat with you from an external web page without logging in - they will be visible to you as Anonymous Chat User. If this checkbox is cleared, users will be required to log in (or register - see below) before starting a chat|
|Allow users to register in your Service Desk using the chat widget|
Checking this checkbox allows your customers to register in your Service Desk directly from the chat widget. They will be presented with this dialog in order to register:
|Knowledge Base||Options for Knowledge Base Integration|
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