The usage model of the integration is very simple.
Every time the chat customer starts a conversation using the chat widget:
A message is sent to Slack, consisting of the customer's message, their identity and issue key of the created JSD request:
To respond to the customer, start a thread for this message and simply respond to it in this thread.
This will cause your message to be passed back to the customer:
In addition to passing messages between Slack and Chat conversations, Slack channel will be notified about chat-related issues being resolved.
This page has no comments.