1. What are the reasons behind sunsetting Asset Tracker?
In a nutshell: after many years of development and significant investment into the product we do not see much customer interest in it. Customer base of Asset Tracker for Server did not grow in last 2 years. We decided to cancel release of Cloud version of Asset Tracker as Atlassian acquired Mindville so Asset and Configuration management solution will become a part of Jira Service Management (formerly Jira Service Desk) offering.
We aim at the highest quality of our products and in current circumstances continuation of Asset Tracker support means ongoing investment with a very low chance of product’s commercial success.
2. Will you release a Cloud version of Asset Tracker?
No, we decided to sunset both Server and Cloud version (that was in a closed Beta stage).
3. What is the timeline?
Asset Tracker Server:
- we will support all versions of Jira 8.x BTF (behind the firewall) released till this date
We’ll not run compatibility checks for Jira 8.x BTF released after this date so it will be impossible to use Asset Tracker Server with those versions of Jira
We’ll not support Jira 9 or newer
Asset Tracker Cloud (closed Beta)
- we aim at unplugging Cloud version by this date
Customers will not be able to use Cloud version of Asset Tracker afterwards
Asset Tracker allows you to export data in CSV format, and absolute majority of solutions for assets tracking/management support CSV import.
You may still need to perform some configuration manually, depending on capabilities of a target solution, in particular please consider checking:
Linking with Jira issues
Permissions (per folder)
6. I just bought Asset Tracker license recently (after ) - what do I do?
If your license expires after - please contact us through Support portal for a compensation. It will be calculated proportionally to the number of months not covered by Asset Tracker maintenance and overall license duration.